At Rachel Treks, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not entirely satisfied with your order, please read our return and refund policy below.
1. Return Policy
-
Return Eligibility: We currently do not accept returns for products once they have been delivered. We recommend carefully reviewing your order before completing the purchase.
-
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will assess the situation and offer a replacement or refund if the product is found to be faulty.
2. Refund Policy
-
Refund Requests: If your order is eligible for a refund, you must request it within 7 days of receiving the product. Please contact us via email at [email protected] with details of the issue and supporting evidence (e.g., photos of the damaged product)
3. Exemptions
-
Products that have been used, altered, or damaged after delivery will not be eligible for a refund.
-
Items that fall under special clearance or final sale may also be exempt from the return and refund policy.
4. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
-
Contact us via email at [email protected] within 7 days of receiving your product.
-
Provide your order number, a description of the issue, and, if applicable, photos of any damage or defects.
-
Our customer service team will review your request and respond within 3-5 business days with further instructions.
5. Shipping Costs
-
In the case of damaged or defective products, we will cover the cost of return shipping. However, if you change your mind or the return is not due to an error on our part, you will be responsible for any return shipping fees.
6. Final Decision
Rachel Treks reserves the right to accept or deny any return or refund request based on the terms outlined above.
We are committed to ensuring a positive shopping experience and will work with you to resolve any issues in a timely and fair manner.
If you have any questions about our return and refund policy, please feel free to contact us at [email protected].
Thank you for choosing Rachel Treks!