At Rachel Treks, we are committed to providing timely and reliable shipping for all our customers. Below are the details of our shipping policy to help you understand the process better.
1. Shipping Methods
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Shipping Method: We only offer Cash on Delivery as a payment method, and all orders will be delivered to the address you provide at checkout.
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Delivery Time: Our standard delivery time is between 5 to 10 business days from the date your order is processed, depending on your location.
2. Shipping Charges
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We currently offer free shipping on all orders within our delivery regions.
3. Order Processing Time
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Once your order is placed, we process it within 1-2 business days.
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Please note that orders placed on weekends or holidays may experience a slight delay in processing.
4. Delivery Areas
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We currently offer shipping to all regions within the areas we service.
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We do not ship to international locations at this time.
5. Delivery Confirmation
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Once your order has been shipped, you will receive an email or SMS notification with the delivery details, including the expected delivery date.
6. Delays and Exceptions
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Occasionally, delivery times may vary due to factors outside of our control, such as weather conditions, courier delays, or holidays.
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If there are any significant delays or issues with your shipment, we will notify you as soon as possible.
7. Shipping Issues
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If you have any issues with your delivery (such as incorrect items, damaged goods, or a delayed shipment), please contact us immediately at [email protected].
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We will resolve any shipping-related concerns promptly and to the best of our ability.
8. Return Shipping Costs
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In the event that an item is damaged or defective, we will cover the return shipping costs.
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For returns due to personal preferences, you will be responsible for return shipping fees.
9. Changes to the Shipping Policy
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We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact us at [email protected].
Thank you for choosing Rachel Treks!